Overview
iCIMS Text Engagement (formerly TextRecruit) is a solution that uses messaging channels to help organizations hire better people, faster.
With Text Engagement, your organization can:
- Manage talent relationships throughout the entire hiring lifecycle
- More effectively source and engage with candidates using text and other messaging tools
- Gain a more consistent record of communication activities in a single, centralized system
With Text Engagement and iCIMS Digital Assistant (formerly ARI), your organization can:
- Automate repetitive, high-volume tasks without sounding robotic
- Intelligently engage candidates when and how they want
- Increase agility with automated workflows you control
For information on iCIMS Digital Assistant (formerly ARI), review the
Understanding iCIMS Digital Assistant and
Editing Digital Assistant Responses for Q&A Intents articles.
What can I do with iCIMS Text Engagement?
The features you have access to with iCIMS Text Engagement depend on a few factors, including:
- Which products your organization uses
- Which role is assigned to your individual Text Engagement account
The different roles, or levels of access, that Text Engagement supports are outlined below. Note that users of any role
must have a license in order to send messages to candidates.
- User: Users have standard access to Text Engagement, which includes creating candidates, managing campaigns, and messaging candidates.
- Reporter: In addition to standard access, reporters can also run various standard reports and metrics within the system.
- Manager: In addition to standard access, managers also have access to reporting and user management. Managers can also configure account-wide settings and preferences.
- Customer Admin: In addition to manager access, customer admins can also purge candidates. For information on purging, review the Purging Candidates article.
Product-Specific Terms
There are a few specific terms used in Text Engagement that you may want to know, such as:
- Credits: A credit (or contact) for Text Engagement is the measurement iCIMS uses for messaging. Whenever a user sends a message to a candidate or employee for the first time, or for the first time in more than 45 days, a credit is deducted from the total available monthly credits remaining on their account. When all credits have been used, no new candidates or employee conversations can be initiated. Users can continue texting candidates with whom they have messaged in the past 45 days, but beyond that they will not have any credits to send any more new messages. Subscriptions purchased after 1/20/20 come with 500 credits per month unless otherwise stated, which is applied and aggregated at the company level.
- Phone Number: A phone number is required in order to send messages using Text Engagement. This enables the user to facilitate messaging with candidates or employees. Users are provisioned a local phone number (subject to availability) for which they can maintain continuity within conversations with candidates or employees.
- Supported Communication Channels: Text Engagement and AI are channel agnostic. These products can be used to communicate with candidates or employees via the following supported channels:
- SMS (Text Messaging)
- Facebook Messenger
- WhatsApp
- Career Site Widget
Text Engagement Resources
Managing Your Account
Working with Text Engagement
Additional Resources for iCIMS Applicant Tracking and Text Engagement Customers
Best Practices Guides
Product Updates
iCIMS updates its products and features regularly. For details about the most recent changes for Text Engagement and other iCIMS Talent Cloud products, see the
Product Updates page.
